Returns and Refunds Policy
Last updated: 30 September 2026
This policy applies to purchases made from Drive4K. It is in addition to your rights under the Australian Consumer Law.
30-day money-back guarantee
If the product is not right for your car or setup, contact us within 30 days of delivery. We will help you arrange a return and refund for eligible items once the product is returned with its included accessories, packaging and proof of purchase.
For change-of-mind returns, the item should be returned in good condition with all included parts. Unless the item is faulty, incorrect or otherwise required by law, you are responsible for return postage and any original shipping fee may not be refundable.
Faulty, damaged or incorrect items
If your item is faulty, damaged in transit, unsafe, does not match the description, or the wrong item was sent, contact us as soon as possible with your order number, photos or video where useful, and a description of the problem.
Drive4K will not send you away to the manufacturer as your only option. We may need to assess the product before confirming the remedy. Depending on the issue and your rights, the solution may be a repair, replacement, refund or other remedy required by Australian Consumer Law.
What is not covered
A return or refund may be refused where the problem was caused by misuse, unsafe installation, damage after delivery, modification, normal wear and tear, or use outside the product instructions. This does not limit any consumer guarantee that applies by law.
How to start a return
- Email edwards.gouws@gmail.com with your order number.
- Tell us whether the return is change-of-mind, fitment-related, faulty, damaged or incorrect.
- Wait for return instructions before sending anything back. Some products may need to return to a specific supplier, warehouse or assessment address.
Refund timing
Approved refunds are processed back to the original payment method where possible. Your bank or payment provider may take additional time to make the funds visible.